Frequently Asked Questions
If you have a question, please check this page for information that might be helpful.
If you don’t find the information you’re looking for, please contact us and we will do our best to assist you.
Who’s Zamante for?
Zamante is for everyone active in soccer: players, coaches, clubs and club representatives, agents and scouts – amateurs, semi-professionals or professionals.
Can I join for free?
Yes, you can join Zamante for free. Your free account offers you lot of benefits. To gain even more benefit from Zamante, you can upgrade to a premium account and enjoy many additional services for only a small annual fee. Click here for an overview of free and premium functionalities.
I have a technical problem. What can I do?
Please send a message to email@example.com
, describe the problem you’re having and state the e-mail address you registered with on Zamante. Our helpdesk will assist you as soon as possible.
Zamante is not available in my language. Why not?
Zamante’s playing field is global. It’s our ambition to offer Zamante in as many languages as possible. We’re evolving all the time, and will add more languages - German, Spanish and Italian are on the list for the near future. Would you like Zamante in you’re own language ? Please send us a message on via firstname.lastname@example.org
and we’ll let you know when we plan to launch in your language.
How do I sign up for Zamante?
Signing up is free and easy. All you need to provide is an e-mail address (which will become your user name), password and full name. All the other information is optional and can be provided later to complete your profile. You can also use your Facebook credentials to create your account, so you don’t need to create yet another user name and password. After you complete the sign up form, we will send an e-mail to the address you provided and ask you to confirm that this is your e-mail address. Clicking on the confirmation link will complete the sign up process. You can then start enjoying the benefits of Zamante for free!
What is the minimum age required to sign up for Zamante?
To sign up as a soccer player you must be 12 years or older. To sign up as a club, agent, coach, scout or soccer academy you must be 18 years or older. Minimum age in U.S. is 13 years old. Members between 12 and 14 years old need permission from their parents.
Why should I verify my e-mail address?
It may seem over-complicated, but verifying your e-mail address prevents anyone else from abusing your e-mail address to set up a Zamante account. It also ensures a better standard of profiles on Zamante since only activated profiles are visible,meaning Zamante isn’t cluttered up with empty profiles.
How do I verify my e-mail address?
It’s very easy. We’ll send you an e-mail with a link to a web page; as soon as you have clicked on the link and visited the web page, your e-mail address is verified. This will be confirmed on the web page. So check your inbox for Zamante’s verification e-mail and click on the link in the e-mail to confirm that you are the owner of the e-mail address.
What should I do if I don’t receive the verification e-mail?
Please check that the verification e-mail hasn't been accidentally put into your spam or junk folder. If it isn’t there, click
here and we'll send you a new verification e-mail. You can also contact us at email@example.com but don’t forget to mention the e-mail address you use to log in.
Can I register using another e-mail address?
Yes. Just click here to enter your new e-mail address and we’ll send the verification e-mail to this new e-mail address. The non-verified e-mail address that you used to create your new Zamante account (mail.domain.com) will be deleted from our database.
Sign in & password
I forgot my password, how do I sign in?
You can enter your e-mail address in the sign in box, in case you forgot your password. We’ll send you a new password, which you can change on the «Account settings» page.
How do I change my password?
Go to your “Account settings” page and choose change password.
How can I create a strong password?
Create a password which is at least 6 characters long and includes a combination of uppercase and lowercase letters, numbers and symbols. If the password you entered is not strong enough, try mixing uppercase and lowercase letters, including numbers and symbols or making your password longer (max. 25 characters).
I received an e-mail with my password although I didn’t ask you to send me my password. What should I do?
If you didn’t ask us to send your password to your e-mail address, someone else might have done so to try and retrieve your password using your e-mail address. As the password is sent to your personal e-mail address, no one else can find it. You don’t need to do anything.
Account & profile
How do I change my e-mail address?
Click here to go to your account settings page and change your e-mail address. You’ll need to verify this new e-mail address by clicking the verification link. Until you have verified this new e-mail address, you’ll have to log in with your previous e-mail address.
How do I modify the information on my profile?
To get the most out of Zamante, it is important to keep your profile information up-to-date. Once you’re signed in, you can edit your profile at any time in the My profile menu. Don't forget to save your changes when you're done!
What is a personal URL?
A personal URL is a personalized web link to your Zamante profile that is easy to remember and share. You can send this address to your friends and invite them to view your profile. Leonel Messy would have a personal URL that looks like this:
How do I delete my account?
You can delete your account at anytime. We’re sorry to see you go, but you can click here if you really want to permanently delete your account.
I noticed that there’s incorrect information on a player or club profile page. What can I do?
It is indeed possible that a member made a mistake or put incorrect information on his or her profile page. But if you notice abuse of a profile, or that someone other than the real owner is active on the profile page, please use the “Report abuse” form at the bottom of the profile page. We’ll check the abuse and intervene if necessary.
Can I publish my profile page in other languages?
The Zamante website is available in different languages. Each profile page can be visited in one of these languages. You only have to complete your profile once, it will be automatically translated into the other available languages. The free text fields can be completed in different languages - for example if you entered the text in English, a visitor to the English version will see your English text. If you also entered the text in French, a French visitor would see your French text. This way you can highlight your profile to an international audience.
What are the benefits of a premium account?
A premium account offers a lot of additional features for those actively involved in transfers and players actively seeking a new club. Click here to learn more about the benefits and pricing of a premium account. There are premium accounts for players, clubs, coaches, agents and scouts, all with appropriate functionalities and tariffs.
Can I upgrade my free account to a premium account at any time?
Yes. Just click the Settings – Upgrade link in the top right corner of your dashboard.
How do I pay for my premium account?
You can pay by credit card or bank transfer. We accept Visa and MasterCard.
How can I extend or cancel my premium account?
Your subscription will be automatically extended after 1 year to make sure you always have access to your premium services, and you will be notified one month before expiry of your premium account. Zamante will send an email to the e-mail address you gave us, and all you have to do is to let us know if you want to extend or cancel your premium account. If you choose to cancel your premium account, your premium services will remain accessible until expiry of the year. Subsequently you can of course continue to enjoy all the benefits of a free account.
Can I have an invoice/receipt for my premium account payments?
If you need an official invoice/receipt for your accounting records, contact us. We will send an invoice/receipt to your e-mail address.
Why should I build a network of soccer contacts?
Here are just a few good reasons:
Extend your network of valuable soccer contacts and share career news, soccer results and opportunities.
Easily keep up-to-date with your friends:
See each other’s newest posts on your dashboard
Message each other directly
Capitalize on the knowledge and network of mutual contacts.
As you know, soccer is a small world. Networking is important. When a club, agent or coach is interested in your profile and doesn’t know you personally, it might be interesting for them to see which soccer friends you share, so they can ask for a second opinion.
The bigger your soccer network, the more trustworthy your profile is and the more opportunities for shared connections.
The company you keep reflects on you! People visiting your profile page can see who your friends are and which friends you have in common. This may be the key to interesting contacts and opportunities.
What's the difference between connecting with and following someone?
Approval needed to connect as a friend, not for following
When you connect ‘as a friend’, your invitation to connect will have to be approved by the member you want to connect with. For ‘following’, no approval is needed by the other member. He or she will not receive a message about the fact you’re following him or her.
Relationship is visible when connected as a friend, not for following
When you’re connected as a friend, the relationship will be visible for visitors on your profile. When you’re following someone, this is not visible. Premium accounts (players) can see who is following them and who might be interested in their profile.
Direct messaging is possible when connected as a friend, not when following
When you’re connected as a friend, you can click on the Send message button to send a direct message. This will open a dialog window to type your message. The message will appear in your friend’s e-mail inbox as a regular e-mail.
How do I connect with another Zamante member?
Click the Add as friend or Follow button on the profile of the Zamante member you want to connect with or on the small profile ID card.
How do I remove a contact?
You can remove a contact by clicking the Undo link on the member’s profile page or in the over-view on the Your contacts
page. The other member will not be informed about the fact that you unfriended him or her.
Why is a member suggested as friend on Zamante?
Zamante automatically spots members who’ve something in common with you - past or present club(s), friends, location or region, etc. We’ll continuously work on fine-tuning friend suggestions.
Can I decline an invitation?
Yes. If you decline an invitation the user who invited you will be blocked and can't invite you anymore as a friend. If you change your mind, you can connect with the blocked person by inviting him or her yourself.
Safety & security
What can I do when I have concerns about something I've seen on the site?
Let’s keep Zamante a safe and fun place! So if you come across something or someone on Zamante that is causing you concern, please let us know. You’ll find a link to a report abuse form on the footer of every profile page.
I can select my actual club from a list. Which clubs are in the list and which are not?
We try to map the leagues and clubs the best we can for each country. For some countries, we have a complete list of all clubs and leagues down to the lowest level (Belgium and Netherlands). For others we have an almost complete list (France, Germany, Spain, USA,UK). Where information is incomplete, you can add a league, subdivision and club. The lists will be continually updated and extended.
Who can update club information?
Information on clubs added by Zamante members can be edited by club representatives. Change requests for clubs from the Zamante database can be sent to firstname.lastname@example.org. Transfer opportunities can only be managed and created by club representatives and coaches and will be published on both their own profile page and the club page.
Where can I edit club information if I’m not a Zamante member?
Editing club information is only allowed by Zamante members linked to the club as a club representative. This applies only to clubs added by Zamante members.
Another club representative in my club bought a premium account on Zamante. Can I use it too?
Yes. A premium account for a club can be used by max. 3 club representatives or coaches of that club for a year.